Shipping policy

DISPATCH TIME

Our current dispatch time is up to 5 working days. (Monday-Friday)
Non personalised products will be posted a lot sooner!

SHIPPING RATES UK

£4.50 Tracked 48 (2nd class) 2-3 working days from dispatch 
£5.50 Tracked 24 (1st class) 1-2 working days from dispatch (RECOMMENDED)

SHIPPING OUTSIDE THE UK 

DUE TO A CYBER INCIDENT WITH ROYAL MAIL INTERNATIONAL WE HAVE SUSPENDED INTERNATIONAL SHIPPING FOR THE TIME BEING!!

REFUNDS, RETURNS & EXCHANGES

Due to the nature of the products, we CANNOT accept RETURNS OR REFUNDS. 

All orders are packaged to the highest of standards with plenty of bubble wrap and packaging peanuts and nothing EVER leaves us broken. However this does mean that there is a very small chance of breakage in transit which is at fault of the courier. We cannot be held responsible for any damages but they'll still taste delicious!

HOT WEATHER

As we approach the summer months, we may choose to delay in sending out parcels due to hot weather and the chance of it melting, but PLEASE let us know if you still want your order posting but bare in mind how hot the weather can get and we cannot be held responsible if your order arrives melted or slightly melted.  

If you have any further questions, please don't hesitate to contact us at hello@cocoaandpaper.co.uk